Expert Utility Locating
With over 40 years of experience in the utility locating services industry, True-Spot is the preferred choice for utility providers and owners who are seeking precise, timely and consistent locating and damage prevention services.
The True-Spot Difference
Our Utility Locating Services mission is to provide utility providers and owners with consistent, precise, timely, utility locating services of the highest quality available. We do this by making sure that all of our employees are fully trained, are safe on and off the job, that every project is completed on time and with integrity, and we always guarantee the first month free for new potential customers.
Through our over 40 years of experience in the utility construction services space we have worked with many different locating companies and have never been satisfied with their accuracy or consistency. We recognized that there was an opportunity for a company with strong core values that could deliver accurate results more consistently and with better customer service and communication. We decided to fill that space in the market and have since become the highest and most reviewed and referred utility construction company in the country.
Frequently Asked Questions
Q: What is a utility locate ticket?
A: A utility locate ticket is basically a request that can be made by homeowners, businesses, excavators, surveyors, engineers, etc…. That existing facilities within a specific area be marked.
Q: How are underground utilities located?
A: Underground utilities are typically located by using a couple of different methods. The most common are known as electromagnetic utility locating. Using this method, the locating equipment applies a specific electromagnetic frequency to a tracer wire, which is then detected by the receiver. This is a form of active locating. An induction ring can also be used to either detect current or to apply electromagnetic frequency to a line without directly connecting to a tracer wire. Induction can also be applied from a transmitter which is placed on top of a known location for a line which is in need of being located. The signal penetrates the ground and is then carried by the object along its length. The last common method of utility locating is called ground penetrating radar. Ground penetrating radar uses very specialized technology to let locators see what is under the ground.
Q: Can anyone call for a utility locate ticket?
A: Anyone from excavation and trenching companies to home-owners can call in a locate ticket.
Q: Who pays for the locate tickets to be completed?
A: The owner of the facility pays on a per ticket basis.
Q: What are some common problems that the current utility locating industry faces?
A: The most common issues are damage to facilities due to locate tickets simply not being performed before excavation begins and incorrect or inaccurate markings of existing utilities.
Q: How does True-Spot address the problem of locate tickets simply not being performed?
A: True-Spot has addressed the issue of missed locates by putting into place systems that require at least 2 team members to mark a ticket as cleared, and again to mark a ticket as successfully located with each step requiring specific data to back up their approval. That data is then stored online so that any of True-Spot’s customers can verify at any time that their resources are being protected.
Q: What has True-Spot done to fix the issue of incorrectly or inaccurately marked underground lines and facilities?
A: Similar to the process put in place to clear a ticket out, True-Spot has the same checks and balances in place for field located tickets. Any time it is required that a ticket be located in the field, the True-Spot team member doing the locate is required to submit his or her “Field Locate Form.” This form and the corresponding photos associated with the form are then assigned for a manager to review and either accept or deny. Once it is accepted by the approver, the ticket and the photos relevant to that ticket are stored on the cloud, where our customers can go and view at any time, ensuring their assets are protected. In the event that the line is unlocatable for any reason, the customer is immediately contacted and notified to determine the best course of action. If another locating method is requested, True-Spot’s technicians can utilize ground penetrating radar or other methods of locating to ensure the safety of it’s customer’s facilities.
Q: Does True-Spot provide locating services for privately owned utilities or does True-Spot only provide locating services for plant networks?
A: True-Spot provides locating services to not only the large networks and utility providers but also for private utilities as well. True-Spot is regularly called on by several customers to locate their privately owned utilities prior to construction or in the event of a damage to existing utilities, industrial settings where unknown utilities and conditions are present, for concrete cutting companies to ensure post-tension cables, rebar, water lines or conduit is not damaged in the cutting process, etc…. Utilizing ground penetrating radar technology, True-Spot can map in real time what is below almost any surface, from soil to concrete and nearly everything in between.
Q: What are some of the other services that True-Spot offers?
A: True-Spot is the go-to damage prevention and utility locating service for countless large industrial facilities, several world class data centers, concrete cutting providers, property managers, etc… True-spot.com helps these clients to ensure their construction does not end up damaging their existing infrastructure. The following are just a few examples of how our services help our customers achieve that goal: helping home and private property owners to locate damaged or unknown utilities, locating private utilities for business owners with two separate properties, working with pool contractors wanting to make sure they don’t have any surprises once they begin excavation, the list goes on and on. There are several instances in which True-Spot can be a great asset to companies and individuals that are not large utility companies.
Q: What are the different methods of locating underground utilities?
A: There are several different types of methods for locating underground utilities or really anything below the surface of the ground. The most commonly used and most reliable method is known as active locating. Active locating is the most effective when you have a continuous conductor or tracer wire that runs end to end on the facility being located. The locating equipment sends a signal along the wire that is a specific electromagnetic frequency, which is then able to be followed by the receiver used by the locator. This method is the preferred method any time a tracer wire is present, if the line being located is a conductive line, or if the line being located is made of a ferrous material and continuous from end to end. There are a couple of different types of active locating: direct connection, which physically attaches to a wire, tracer or conductor to transmit the signal and inductive, which transmits the electromagnetic frequency to the utility by an induction ring or by placing the transmitter over a known location. While active may be the most reliable method, it is typically ineffective for concrete products, plastic, PVC or HDPE lines where a tracer wire is not present, and for locating unknown utilities prior to working. In these scenarios, passive locating, or a combination of passive and active locating may be the best option. For searching areas both large and small for unknown objects or utilities and where there is no tracer wire, ground penetrating radar may be the best option. Ground penetrating radar can be likened to a fishfinder on a boat. It scans the area below and shows you in real time what is present. Ground penetrating radar works by emitting an electromagnetic frequency into the ground and recording when that frequency is reflected back to the instrument. The GPR system then translates that data into a real time picture of what is below.