Get In Touch
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Q: What happens when I click the contact us button on your website?
A: When you click the contact us button on our website, you will be asked to fill in just a couple of things so that our team members will know how to best reach out to you. It only takes about 30 seconds and could save you thousands of dollars by taking advantage of our “First Month Free” program for public utility providers. Once your information is recieved, one of our team members will reach out to you within 1 business day to set up an initial review. During this short 5 minute call, we will cover what services that could be beneficial for your and your organization as well as introduce you to our company and what exactly we do. After that, its as easy as saying, “Yes, I would like to receive my 1 month of free locating services.” It’s as quick and painless as that!
Q: What is the most common error made by other locating companies?
A: The most common error that we have seen consistently made by others in the utility locating business is locate tickets that simply go without being completed. This can be for several reasons such as just plain failing to do their job by the time the locate ticket is valid, not completing the entire scope or work area of the locate ticket, or by the locator mis-reading or mis-interpreting the locate ticket and not being in the intended work area. The first of these options, the ticket not ever being started, is probably the most common. When a locate ticket is submitted to 811, there is an automated process that is started. The locate ticket must first be reviewed and approved by an 811 representative. While the processes vary from state to state, there is typically a specific time period between 2 and 5 business days that the person calling the locate must wait before beginning excavation. Once that period is up, the excavator can begin their work. The problem that we have experienced the most is that the locate company contracted by the utility owner doesn’t begin or fails to finish their work before the staring time of the job.
Q: How is True-Spot so confident that others in the utility locating industry is failing at their duties of providing timely and accurate markings for the existing underground infrastructure?
A: True-Spot is confident in their statement that other locating companies are failing at their job because True-Spot was founded by three utility construction experts, who have all spent their entire careers in the utility construction industry. They have a combined experience of nearly 6 decades in excavation, trenching, horizontal directional drilling, etc…. Their knowledge of the market is made up from their own experience, not simply an empty claim to gain customers.
Q: If True-Spot was started in 2021, how can they be so confident that they can do a better job than others in the utility locating and damage prevention market?
A: While True-Spot may have been founded in 2021, we are confident that we can do better for a couple of different reasons. 1: True-Spot was founded by three utility construction professionals with the specific goal of addressing the current industry leaders’ shortcomings. 2: Before starting True-Spot, all three of the founders were long time owners or superintendents of GEI Utility Construction, which was founded in 1980. So they are no stranger to the inner workings of the utility construction industry. During their time at GEI and up until True-Spot was started, GEI had a multi-year contract with a multi-state telecommunications company doing their utility locating and damage prevention, as well as several other nationwide customers who relied on GEI regularly for underground utility locating and both overhead and underground utility construction services. So while True-Spot may be a relatively new company, their heritage is in the utility construction field and they have extensive locating experience with several different types of underground utilities.
Q: How does True-Spot train its technicians?
A: True-Spot has an extensive training program as well as in the field training that is required of all of its field technicians before they are cleared to be responsible for True-Spot’s customer’s facilities safety. This includes in class as well as in the field training from utility locating professionals and the most up to date, state of the art equipment. At the end of the day, training is no good without reliable and up to date equipment and the best equipment is no good without proper training. True-Spot’s documented training processes and top of the line equipment is what sets its technicians apart from the rest of the companies in the utility locating industry. True-Spot’s technicians are also continuously trained on the most advanced and reliable locating techniques to ensure the highest level of customer satisfaction.
Q: If I want to give True-Spot a try, what do I do?
A: If you would like to give True-Spot a try, click on the “Contact Us” button on this page. It takes about 30 seconds to fill out the information so that one of our team members can reach back out to you and answer any additional questions that you may have. The best part is, public utility providers, which is the majority of True-Spot’s customers, can receive a full month’s worth of utility locating completely free of charge. Try us out, we think you will be glad you did!
Q: What happens if one of True-Spot’s customer’s facilities is unable to be located due to a damaged or missing trace wire?
A: Because True-Spot’s technicians are trained in the most advanced utility locating methods, this scenario is typically not an issue. However, in the event that a customer’s facility cannot be correctly marked, there are processes in place to prevent the damage of unlocatable utilities. If a technician cannot correctly identify one of it’s customer’s utilities, it immediately triggers a notification to the owner. The owner can then make the decision on how to move forward to best protect their property. True-Spot is then able, depending on the owner’s request, to do one of two things. 1 – True-Spot can submit a service ticket to have someone come out and attempt to correct the problem. 2 – True-Spot can use ground penetrating radar technology to correctly identify the utility and avoid the costly and time consuming inconvenience of having an outage.